Investigation experience
Fraud AI
Connecting investigation steps, evidence, and human judgment in one AI-supported experience.
View project: Fraud AI
I turn complex problems into clear product direction.
UX strategy, product design, and design leadership for complex enterprise systems, AI-enabled workflows, and services that span people, teams, and technology.
Featured Work
Selected enterprise work across AI, access, and complex operational workflows.
Employee access dashboard
Access Management
From a long permission list to a connected dashboard and access-ordering experience.
View project: Access Management
Reviewable AI recommendations
Record AI Assist
Helping people improve issue records through recommendations they can inspect and choose to use.
View project: Record AI AssistProduct & UX Leadership
From UX support to product partnership.
Led experience strategy and product direction across two connected enterprise tools, partnering with business and technology leaders while overseeing designers and researchers responsible for detailed execution.
UX joined early to shape workflows, product priorities, scalable patterns, testing, and roadmap planning—not simply refine the interface after decisions were made.
~72%reduction in scheduling time-on-task
Two products · one experience direction
Third-Party AssessmentAssessment workflows · findings and reviews · user validation
Assessment SchedulingAssessor availability · assignments · workflow efficiency
UX embedded across the product lifecycle
Discover
Direct
Deliver
Learn
Strategy · cross-product alignment · roadmap planning · design oversight · UAT
Enterprise AI Design
From individual AI experiences to reusable enterprise patterns.
Turning lessons from hands-on AI product work into an experience framework, interaction and trust patterns, and a UX engagement model teams can reuse as AI initiatives move from exploration to scale.
Explore Enterprise AI DesignA reusable system
01 · Experience frameworkUnderstand · Decide · Act
02 · Interaction + trust patternsBehavior · UI · human accountability
03 · UX engagement modelExplore → Learn & Scale
Earlier Work
A broader foundation across government, education, and healthcare experiences.
Government · Public Service
Public Defenders Website
Site architecture and UX/UI design for a public-service website focused on access to legal information and resources.
View project: Public Defenders Website
Education · Mobile Experience
Westwood College
Mobile site redesign focused on helping prospective students explore programs and navigate the college experience.
View project: Westwood College
Healthcare · Website
ComForCare
Site architecture and UX/UI redesign for an in-home care provider serving people of all ages.
View project: ComForCareStrategy · Experience · Enterprise Solutions
How I move from complexity to direction.
01
Learn
Understand people, problems, and context.
02
Frame
Define the right problem and opportunity.
03
Connect
Align people, systems, and decisions.
04
Shape
Turn insight into clear product direction.
05
Scale
Design for adoption and real-world impact.
More About Me
Curious by nature. Always looking for a better way.
I grew up in China and came to design through a mix of creativity, curiosity, and a love of solving problems. I earned my bachelor’s degree in Web Interaction Design, but what has shaped me most throughout my career is how quickly I learn and adapt. I enjoy stepping into something unfamiliar, figuring out how it works, and finding a way to make it better.
I’ve always been someone who looks for the smarter path. Not shortcuts for the sake of cutting corners, but simpler, faster, more thoughtful ways to get to a better result. That mindset naturally found a home in UX, where I get to combine creativity, problem-solving, and practical thinking to create solutions that actually work for people.
Outside of work, I’m just as curious. I love traveling, art and creative projects, spending time with my dog, discovering good food, and learning whatever happens to catch my attention next.
Want the more professional version of my story?
View my experience on LinkedIn (opens in a new tab)
Contact Me
Let’s connect.
Interested in discussing product design, UX strategy, AI experiences, or design leadership opportunities? Reach out by email or connect with me on LinkedIn.